The impact of customer segmentation on customer retention rates
Imagine you own a small grocery store in a bustling city. You know all of your regular customers by name and always offer them a friendly smile and a warm greeting. But as your business grows, it becomes impossible to keep up with every single customer and their individual needs. This is where customer segmentation comes into play. By dividing your customers into smaller, more manageable groups based on common characteristics, you can tailor your marketing and outreach efforts to each segment's unique needs and preferences.
