The role of customer onboarding in growth strategy
Have you ever signed up for a new product or service, only to be left feeling confused and frustrated about how to use it? Or worse, have you abandoned a new purchase entirely because the process of getting started was just too complicated? If you have, you're not alone. In fact, poor customer onboarding is a common issue that many companies face, and it can have serious consequences for their growth and success.
Customer onboarding is the process of introducing new customers to a product or service and helping them become familiar with its features and functions.
