AI and Client Segmentation in Financial Services: A Match Made in Marketing Heaven
In the competitive landscape of financial services, understanding your clients and delivering personalized experiences is critical. One of the most effective ways to achieve this is through client segmentation—a process that divides a broad customer base into distinct groups based on specific characteristics. Traditionally, this process relied heavily on demographic data and manual analysis, which, while effective, left much to be desired in terms of accuracy and efficiency. Enter artificial intelligence (AI), a game-changer that is redefining how financial institutions approach client segmentation.