What Is a Customer Data Platform (CDP)? Definition and B2B Use Cases
There’s a problem every serious B2B company faces: customer data lives everywhere.
There’s a problem every serious B2B company faces: customer data lives everywhere.
You’ve probably heard the term “account-based marketing” in conversations about B2B strategy. It’s become the hot buzzword,and for good reason. But what does it actually mean, and more importantly, does it work?
You’ve been running lead generation campaigns for a while now. You’ve spent budget, created content, run ads. But something feels off. The pipeline isn’t growing the way you expected. Salespeople are frustrated. Numbers aren’t moving.
Your CMO walks into a meeting and says, “We need to decide: Are we doing ABM or demand gen?”
Account-based marketing sounds simple: Pick important accounts, market to them specially.
Tier-1 accounts are your future. Top 20 accounts could represent 40-60% of your annual pipeline.
TALs get stale. An account you identified as “must-win” 12 months ago might have: - Been acquired and merged into a larger parent - Shifted focus away from your use case - Faced leadership change and budget freeze - Gone public, tripled in size, and become a different company entirely
ABM fails when sales and marketing aren’t aligned. Marketing generates intent, sales ignores it. Sales creates opportunities, marketing doesn’t track them. RevOps watches from the sidelines without power to fix it.
“Did ABM actually drive that $500K deal or was it outbound sales?” This is the question that haunts every revenue marketer.
Single-channel ABM doesn’t work. If you only email an account, they ignore it. If you only retarget them with ads, they tune it out.
Traditional outbound sales prioritizes list quality and cadence: “Find 1000 accounts that match our ICP, sequence them through 8 emails and 5 calls, close 2%.” Intent-driven outbound does the opposite: “Find 100 accounts showing active buying signals, sequence them through 5 personalized interactions, close 15-20%.”
The average B2B purchase involves 7-8 decision-makers. Most sales teams know 1-2. That’s the gap.