The role of personalized chatbots in customer service
Picture this: You have a pressing question about a product or service you just purchased, and you're desperately seeking answers. You try calling the customer service line, but you're met with a long wait time and a robot voice directing you to press endless buttons. Frustrated, you hang up and turn to the company's website for help, only to be met with a generic FAQ page that doesn't quite address your specific issue.
