The role of customer experience in growth
Have you ever visited a store or a website and had an amazing experience that left you feeling satisfied and eager to return? On the other hand, have you ever had a negative experience that made you vow never to return? These are just two examples of how customer experience can have a significant impact on a business's growth. In fact, a recent study found that companies that prioritize customer experience have higher customer retention rates, increased customer loyalty, and ultimately, higher revenue.