The importance of customer journey mapping in growth marketing
As a business owner, you've probably heard the phrase the customer is always right. But what about the customer journey? Understanding the path a customer takes from discovering your product to making a purchase and beyond can be just as important as pleasing them in the moment. That's where customer journey mapping comes in. By visualizing the various touchpoints and interactions a customer has with your brand, you can better understand their needs, pain points, and opportunities for growth.