The role of customer segmentation in building a customer-centric culture
Have you ever walked into a store and felt like you didn't quite fit in? Maybe the products didn't resonate with you, or the marketing didn't speak to your needs. Now, flip that scenario around. Have you ever walked into a store and felt like the entire experience was tailored just for you? Like the products were hand-picked to fit your preferences, and the marketing spoke directly to your needs and desires?