Personalized marketing and the role of customer feedback
As consumers, we've all experienced it: scrolling through our social media feeds and suddenly seeing an ad for a product we were just thinking about. Or receiving an email from a brand promoting a sale on items we've previously purchased. It's no coincidence that these advertisements seem tailor-made for us – in fact, they often are. Personalized marketing has become a ubiquitous part of our online experience, and it's no secret that businesses are leveraging customer data to create hyper-targeted campaigns.
