The role of email marketing in cross-selling and upselling
Picture this: You've just finished browsing through your favorite online store, added a few items to your cart, and checked out. As you wait for your order to arrive, you receive an email from the same store promoting a product that perfectly complements what you just bought. You take a closer look, and before you know it, you're back on the website making another purchase.
This scenario is a classic example of cross-selling - a marketing technique used by businesses to encourage customers to purchase related or complementary products.
