The Evolution of ABM: From Lead Generation to Customer Delight
The world of marketing is in constant flux, with strategies evolving to meet the ever-changing needs of businesses and customers alike. One such strategy that has undergone significant transformation is Account-Based Marketing (ABM). Initially introduced as a lead generation tool, ABM has now expanded into a holistic approach that goes far beyond acquiring new customers. It’s now about fostering deep, long-lasting relationships and ultimately ensuring customer delight.