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Understanding Psychographic Segmentation in Account-Based Marketing

June 27, 2024 | Jimit Mehta

Account-Based Marketing (ABM) is a strategic approach that focuses on targeting specific accounts rather than broad market segments. It aligns marketing and sales efforts to create personalized experiences for high-value accounts. One crucial element of ABM is segmentation, which can be based on various criteria such as demographics, firmographics, technographics, and psychographics. Among these, psychographic segmentation stands out as a powerful method for understanding and reaching your target audience more effectively.

What is Psychographic Segmentation?

Psychographic segmentation divides the market based on the psychological traits of consumers. This includes their values, attitudes, interests, lifestyles, and personality traits. Unlike demographic segmentation, which focuses on tangible attributes like age, gender, and income, psychographic segmentation delves into the psychological aspects that drive consumer behavior.

Importance of Psychographic Segmentation in ABM

  1. Deeper Understanding of Target Accounts: Psychographic segmentation provides a more nuanced understanding of your target accounts. By knowing what motivates them, what their interests are, and what values they hold dear, marketers can create more resonant and impactful campaigns.

  2. Enhanced Personalization: ABM thrives on personalization. With psychographic data, marketers can tailor their messages to align with the specific interests and values of their target accounts. This level of personalization can lead to higher engagement rates and better conversion.

  3. Improved Engagement: When marketing messages resonate on a deeper psychological level, they are more likely to engage the audience. Psychographic segmentation helps in crafting content that speaks directly to the emotional and psychological needs of the target accounts.

  4. Effective Content Creation: Understanding the psychographic profile of your target accounts aids in creating content that not only attracts but also retains their attention. It helps in developing themes and narratives that are more likely to resonate with your audience.

How to Implement Psychographic Segmentation in ABM

  1. Conduct Surveys and Interviews: Gather psychographic data by conducting detailed surveys and interviews with your current customers. Ask questions about their interests, values, and lifestyle choices to build a comprehensive psychographic profile.

  2. Leverage Social Media Insights: Social media platforms are a goldmine of psychographic data. Analyze the social media behavior of your target accounts to understand their interests, the kind of content they engage with, and their overall online behavior.

  3. Use AI and Machine Learning: Advanced AI and machine learning tools can analyze large datasets to identify psychographic patterns. These tools can segment your audience based on their online behavior, content consumption patterns, and other psychological indicators.

  4. Integrate with CRM and Marketing Automation Tools: Ensure your psychographic data is integrated into your CRM and marketing automation tools. This integration helps in delivering personalized content at scale and tracking the effectiveness of your campaigns.

Real-World Examples of Psychographic Segmentation in ABM

  1. Tech Industry: A tech company targeting C-level executives in Fortune 500 companies might use psychographic segmentation to understand that these executives value innovation and thought leadership. The company can then create content and campaigns that position their product as a cutting-edge solution, backed by industry-leading research and innovation.

  2. Healthcare Industry: A healthcare company targeting hospital administrators might find that their target accounts are primarily concerned with patient satisfaction and operational efficiency. Marketing messages can then focus on how their solutions improve patient care and streamline hospital operations.

Challenges and Solutions

  1. Data Collection: Collecting psychographic data can be challenging. Overcome this by using multiple data collection methods, including surveys, social media analytics, and third-party data providers.

  2. Data Integration: Integrating psychographic data into existing CRM systems can be complex. Use advanced integration tools and platforms that facilitate seamless data integration.

  3. Maintaining Data Accuracy: Psychographic data can change over time. Regularly update your data and use real-time analytics to keep your segmentation accurate and relevant.


Psychographic segmentation is a powerful tool in Account-Based Marketing, offering deeper insights into the motivations and behaviors of your target accounts. By understanding and leveraging these psychological traits, marketers can create highly personalized and effective campaigns that resonate with their audience on a deeper level. This not only enhances engagement but also drives higher conversion rates and fosters long-term relationships with key accounts.


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